What does the CSM department do?

The CSM department, which stands for Customer Success Management, plays a critical role in ensuring that customers receive a seamless experience with the products or services offered. The primary function of this department is to help customers set up and continue using the KMSAT (KnowBe4 Security Awareness Training) effectively. This involves providing training, support, and ongoing assistance to ensure that customers are making the most out of the platform.

By focusing on customer onboarding and continued usage, the CSM department aims to foster customer satisfaction, retention, and engagement, which are essential for the long-term success of both the customers and the organization itself. This support can include training sessions, resource sharing, and troubleshooting issues that customers may face as they utilize the KMSAT, ultimately enhancing the overall value generated from the product.